FAQs
🛍️ Orders & Shipping
Q: How long does shipping take?
A: Standard shipping within [your country/region] typically takes 3–7 business days. International shipping may take 7–21 business days depending on location.
Q: How much is shipping?
A: We offer free shipping on orders over $50. For orders under $50, shipping is calculated at checkout based on your location.
Q: Can I change or cancel my order after placing it?
A: If your order hasn't shipped yet, we can usually make changes or cancel it. Please email us at [your email] within 12 hours of placing your order.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking link.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Do you offer any discounts or promo codes?
A: Yes! Sign up for our newsletter and get 10% off your first order. We also share exclusive discounts with our email subscribers and on social media.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We accept returns on unused, unopened items within 30 days of delivery. Please check our Returns Policy page for full details.
Q: How do I start a return or exchange?
A: Contact us at info@earthstrengthco.com, and we’ll guide you through the process. Be sure to include your order number.
Q: Will I be charged with customs and taxes?
A; The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
📬 Still Have Questions?
No worries! Just email us at info@earthstrengthco.com or use our [Contact Form], and we'll get back to you within 1–2 business days.